FAQ

Quotation:

Q:  What do I need to provide to get a quote accurately?

A:  1) Product specification (Photo, Dimensions, Gross weight)

2) Dimensions of boxes (outer package) for each product

3) Quantity

4) Ideal shape or effect of display (helpful but not necessary)

5) Destination port / Detailed address

6) Other details (if needed)

Q: Do you have price breaks?

A:  Generally higher quantities will always result in lower cost per unit pricing.

Q: How can I get a sample?

A:  For custom sampling, you will need to provide all the specifications needed, along with a die line with the artwork and then a product specialist will help you get your sample produced. Production and delivery times will differ based on the type of sample you require.

Design/ Structure:

Q: We didn’t have designer, what can you help?

A:  Free design offered by our professional designers.

Q: We don’t know which packaging is suitable for our products, what can you help?

A:  We have the professional and experienced marketing team to give you suggestion and send you the 3D design sketch, to help you sell more of your products.

Q: How are box dimensions measured?

A:  Generally, measuring a box for packaging is based on the outer dimensions of the structure. This guarantees your product will fit properly within the display stand regardless of stock thickness.

Q: Can I order separate artworks in one order？

A:  Yes you can! More than one artwork in one production work is subject to additional charges.

Production technique:

Q:  What is the process of getting my displays made?

A:  1) Specification & Project Consultation
2) Quotation
3) Payment
3) Pre-press
4) Sampling and/or Production
5) Shipping & Fulfillment

Q: What print coatings do you offer?

A:  We provide several types of coating from AQ & UV to Lamination. Speak with one of our Product Specialists to learn more!

Q: What is the approval process before production?

A: The approval process before production consists of artwork approval by our designer, by the client, CTP approval from production and 3D rendering (if necessary)

Q: What is CMYK and why it is import for printing?

A:  CMYK stands for Cyan, Magenta Yellow and Black. These colors are used for generating print outputs.

Q: What is PMS and does it require extra cost?

A:  The PMS (Pantone Matching Color) is a standardized color matching system that ensures accuracy according to a specific type of color and is coded through a numbering system (also known as Pantone). It widely used in packaging, printing, fashion, graphics and interior design.

Yes , PMS colors do add to the cost of printing but ACE cover it for you!

Q: Whether the display stand could support heavy products?

A:  Yes, the display is strong and stable, each layer could support more than 20kg products.

For example, for the display stand with 4 layers, it could support more than 80kg products.

Q: What is the quality of the glue, is it stick tight enough for the display stand?

A:  Yes, ACE Develop full-auto all-purpose gluing machine which could solve the problems of uneven gluing, low efficiency and pollution of glue overflow by handwork. Strong glutinosity for all your needs and to support heavy weight, long lifetime and stable shape

Q: What is your cutting technique?

A: The fastest processing speed can up to 1000 mm/s, and the cutting precision less than 0.1mm, repeatability less than 0.1 mm as well. Formulated cutting will promise flat kerf. High efficiency leads to a quick delivery. Test for your sample in time. Give you rational suggestions or modification as the reference as soon as possible.

Q: What is your premium technology?

A: KBA printing machine is our premium technology for POP , packing products and other offset products in high quality ink. Control color aberration under 10%. Keep the branding message intact.

Q: Do you have any stock item?

A:  No, in fact all our products are customized to the ordered quantity, only duplicate sample for further reference.

Q: What are additional process?

A:   Additional Processes refers to elements you can add to give your packaging even more brand personality. We Offer: Window Patching, Embossing, Foil Stamping, Special Diecut, Spot UV

Q: What is prepress?

A:   The prepress is the stage (or process) in which digital files are prepared for the printing press. Prepress turnaround time typically varies depending on the complexity of the project. It can take as quickly as several hours or several days.

Q: What is Gloss and Smoothness?

A:  Gloss is a measure of the reflectance of light from the surface of the paper. Specular reflectance refers to the measure of light reflected at an angle equal to the angle of incidence. Coating and calendering are commonly used to increase gloss and smoothness. Surface smoothness and uniformity are particularly used in printing. The smoother the paper, the better is the ink coverage.

Delivery:

Q: We have a critical deadline….how fast can you ship?

A:  Usually it is 12-15 days after receiving your confirmation of order and designs.

Customers could receive goods in warehouse Easily & Timely!

Q: How is the packaging?

A:  All display stands are foldable and will be flat packed by K=A exported carton.

We will provide the assembly instrution inside the box, or the video as your request.

Q: How can I save on shipping with very large orders?

A: There are two ways you can save on shipping:

1) Minimize the size of your packaging and/or use standard structures

2) Consider sea shipping. It can take up to 40-60 business days.

Q: How much is shipping?

A:  Since all orders are custom, shipping costs will vary depending on many factors. Consult one of our Product Specialists for more details regarding shipping.

Q: Do you offer rush order?

A:  Rush orders may or may not be available for certain periods of time in the year. Please speak to our sales for more information.